Resume
Jamie Murphey
718-974-0035 | jamie.murphey@gmail.com | Redwood City, CA & Philadelphia, PA
Professional Summary
I‘m a UX leader and design ops manager with 15+ years guiding cross-functional teams to design and build delightful experiences.
Work History
UX PRINCIPAL / Elsevier
April 2020 - present | Philadelphia PA
Coordinate design collaboration with teaching hospital for the pilot of redesigned North American flagship product, providing thought leadership, planning, and research management
Develop and run rapid Discovery and Delivery user validation studies with hospitalists and residents on point-of-care decision support tools, supporting 80+ clinical interviews in 6 months
Lead internal and external strategic collaborative sessions with clinical SMEs (residents, hospitalists, fellows), informing prototype and research design for blue-sky product exploration
Design and build maps, flows and prototypes for quick ideation and exploration with internal and external stakeholders, from high-level program diagrams to exploration of micro-interactions
LEAD UX DESIGNER / Synergis Creative @ LinkedIn
Nov 2019-April 2020 | Sunnyvale, CA
Design web-based production and publishing tools to support the development, delivery, and management of LinkedIn Learning content for internal content teams and instructors
Lead the product design roadmap efforts for Lights Out, an initiative to migrate the former Lynda.com platform onto the Linkedin Learning stack, introducing tools to document the platform and design progress within the first three months
Guide feature design from ideation through discovery and delivery by collaborating with the design team, product and engineering partners in rapid user-validated cycles to align on design solutions for three feature groups in eight weeks
UX CONSULTANT / Good Thinking Partners, LLC
Jul 2019 - Present | Redwood City, California & Philadelphia, PA
Defined operations, manage individual contributors to rapidly launch e-commerce site for successful artist expanding from museum shops into online presence - reduced timeline by 70%
Hands-on launch of MVP e-commerce business including market research, branding, product design, content development, social media, video marketing, & website launch - reduced anticipated time to launch by 50%
Guide business leaders in strategic planning workshops to align around product road map definition, key performance indicators, hypothesis development, tactical product planning cycles, rapid product & business validation
UX ARCHITECT, MANAGER / Proteus Digital Health, Inc
Nov 2018 - Jun 2019 | Redwood City, California
Developed next-generation MVP of existing FDA approved ingestible sensor platform collaboratively with internal & partner clinician, product, design & engineering teams
Integrated design ops processes & maturity models using Lean UX & Agile methodologies, introducing rapid design sprints & reducing delivery times by 50%
Guided design, product & engineering teams through Agile planning processes & product strategy cycles to increase alignment at the beginning of new epics & reduce rework by 30%
Synthesized existing UX research & ran rapid collaborative design sessions with internal clinicians, partner stakeholders, product & engineering leads to quickly identify pain points & prioritize solutions to test
Facilitated workshops for senior leadership, clinicians & partner stakeholders to uncover business opportunities & validate assumptions with rapid strategy workshops
SENIOR UX PRODUCT DESIGNER / Synergis Creative
Jul 2018 - Oct 2018 | Mountain View, California
Guided strategic UX initiatives for Google's payments team, facilitating collaboration among four internal product groups & impacting experience for 100+ internal & external products & billions of users
Leveraged Google's Material Design system to create minimalist interventions in existing checkout systems impacting four separate groups in just three months
Aligned disparate product, engineering & design teams around solution supporting digital purchases from new stealth startup that Is compliant with Child Online Protection Act (COPA)
LEAD UX DESIGNER / Elsevier
Jan 2018 - Jun 2018 | Philadelphia, PA
Led UX workshops, research, design, & testing in rapid, iterative cycles to collaboratively build patient education for health care providers & patients, defining product MVP in four months
Conducted research to frame problems, developing business hypotheses & validating with 20 clinical users
Guided junior UX teammates in user-centered design processes & methods
Collaborated with other UX Leads to create systems to communicate UX contributions, st&ardizing research methods, & creating a repository of organizational UX assets
SENIOR UX DESIGNER - ASSOCIATE CONSULTANT / ZS Associates
May 2015 - Jan 2018 | Philadelphia, PA
Guided & managed internal consulting teams, UX designers & pharmaceutical clients to collaboratively design & develop over 50 unique products for reporting, business intelligence (BI) dashboards, strategic communications, & content portals
Educated & guided clients to optimize data visualization solutions for business requirements & target demographics, including C-suite, managers, analysts, salespeople
Management & mentorship for junior UX employees, providing organizational support, explaining business goals, & sharing design guidance
Developed a flexible dashboard design system including design principles, style guides, UI components & processes to increase efficiency of BI dashboard development with internal & external teams
DESIGN CONSULTANT / Self-Employed
Jan 2007 - May 2015 | New York, NY | Philadelphia, PA
Designed interactive & visual design for 30+ products & services over eight years verticals including life-sciences, publishing, health & beauty, digital marketing, game design, non-profits, finance
Delivered assets for user experience design projects including research, wireframing, prototyping, & high-fidelity developer-ready designs
Utilized Lean & Agile UX processes tailored to organizational starts to deliver products that delight target audiences & increase sales
SENIOR UX DESIGNER / Evoke Health
Jun 2014 - Feb 2015 | Philadelphia, PA
Developed digital pharmaceutical marketing & UX strategy for $18 million business, balancing FDA regulatory guidelines & client goals with user-centered design
Led problem-solving sessions collaborating with product, design, engineering & account team members to develop strategy, concept, design, build, & validate digital initiatives
Created site-map, wireframe, CRM & digital asset maps, & functional spec documents to support design & development processes
PRODUCT MANAGER / New York State Society of Certified Public Accountants
Jan 2009 - Jan 2011 | New York, NY
Established & managed online education program providing continuing professional education for accountants, generating additional 10% in departmental revenue in 1st year
Managed staff & onsite production of 50+ full-day live webcast conferences annually
MARKETING ASSISTANT / B&H Photo
Jun 2006 - Jun 2007 | New York, NY
Coordinated over 20 on-site student marketing events by coordinating 30+ photography gear & supply vendors at creative & visual arts departments at universities & colleges (SVA, NYU, FIT, CUNY)
OWNER/MANAGER / Southern City Cleaning Service
Aug 2003 - Jun 2006 | Starkville, MS
Founded residential & commercial cleaning business to fund concurrent pursuit of undergraduate degree; managed & trained 3 employees, establishing environmentally-friendly cleaning standards
Education
Masters of Business Administration in Marketing & Entrepreneurship
Zicklin School of Business
May 2015 | New York, NY
GPA: 3.8
Coursework in Entrepreneurship, Operations Design, & Product
Technology Fellow at The Lawrence N. Field Center for Entrepreneurship
Bachelor of Fine Arts in Painting, Installation
Mississippi State University
December 2005 | Starkville, MS
GPA: 3.8
Graduated magna cum laude
Certifications
BJ Fogg Behavior Design Bootcamp
AgileSafe Certification Training
Skills
Agile, Lean UX
Design thinking
Design operations
Product design
Mentorship
UX design
Business design
Data visualization
Prototyping
Project management